I’m back from a 3-city government solutions tour. It was energizing to see the potential for Adobe solutions to improve the way citizen services are delivered.
This morning, I was finally able to spend some time reviewing the slew of emails between Clint and Loreto Bay regarding several critical issues in the areas of construction, their milestone calculations and billing practices.
Usually, I like to work on Loreto Bay stuff, but this week, I am glad Clint took it on. In all projects, there will be times of conflict. I had struggled with several last year and earlier this year – trying to maintain a positive attitude. Unfortunately, I was at my wit’s end when a particular Loreto Bay email came in earlier this week and it is at these points when I am grateful to have a spouse to take the helm. Dear readers, we have unfortunately hit a bump in our adventure to vacation home bliss.
I refuse to spend my precious time this weekend (I leave on a red-eye back to Chicago on Sunday night) being angry. So instead, I’d like to share some constructive suggestions for those of you on your own journeys. Please do send me yours!
1. Make sure to keep records of all communication with Loreto Bay.
I don’t mean just all your contracts, but also your emails and if you had a phone conversation where items were discussed and resolutions decided upon, send an email confirmation to Loreto Bay detailing it.
2. Quality check milestone progress.
The new milestone billing schedule is front-end loaded. It is what it is, but do make sure when you are billed for a milestone that the items associated with the milestone are completed per the plans you signed off on. Either fly down to check, hire TCC Loreto or get your account manager to take photo proof of the milestones being met. You want to catch major issues quickly as by the end, when you only have a small percentage payment left, you are in a position of little recourse.
3. You are the customer and homeowner.
Remember, you are investing a lot in your home and if you are uncomfortable with something, speak up. It is great that Beck and Replay are making incredible progress on the homes. But it should not be at the expense of keeping commitments on options and plan details that you contractually agreed. Also, the change of ownership is not a legitimate excuse to change the rules. You need to make sure you are getting the product as originally described by the builder. Be reasonable, but be firm.
4. Keep the end in mind.
It is important to care about the details, but don’t loose sight of the forest. In the end, keep in mind that when all the issues are resolved, you will one day be looking out into the Sea of Cortez with great friends and excellent Mojitos.
With those thoughts I leave you with some photos our account manager sent over. She is great even with all the issues we have right now with Loreto Bay. I hope we get through this phase soon.
Kitchen. All the walls have been smoothed out. There is a missing electrical outlet in the pantry…don’t know when they are going to have to rip through the walls to put it in. The home theatre and audio conduits are also not in place yet.
Our first floor bedroom. The air conditioning unit is still not in the location per the plans we signed or the new “revised” plans they just sent. Currently it is right next to where the bed will be and the draft will be unpleasant.
The stairs to the tower. Nice looking railings although I do expect there will be end pieces to the railings like the homes in Founder’s Neighborhood that Clint and I toured when we decided to purchase.